Return & Replacement Policy

Eligibility

Returns or replacements are eligible under the following conditions:

• Item received is damaged, defective, or expired.
• Incorrect product delivered (wrong item, size, or quantity).
• Product is materially different from the description.

Requests must be raised within 7 days of product delivery.

Return/Replacement Process

To initiate a return or replacement, follow these steps:

• Contact our support team via email or chat within 7 days of delivery.
• Provide your order number, product details, and a brief explanation with images (if applicable).
• Our support team will validate your request and initiate the return or replacement accordingly.

Completion Timeline

• The return or replacement will be processed within 3–4 business days after approval.
• Replacement products will be delivered within 4–7 business days from processing.

Product Condition & Packaging

Returned products must be:

• Unopened and in their original packaging.
• Accompanied by the invoice and order number.
• Not used or tampered with in any way.

Returns that do not meet these criteria will not be accepted.

Non-Returnable Items

To ensure hygiene and safety, the following items are not eligible for return or replacement:

• Used or opened personal wellness products.
• Products with missing original packaging or accessories.
• Items marked as “Final Sale” or discounted clearance.

Need Assistance?

Reach out to us at:
📩 support@sexuloon.com