Return & Refund Policy

At Sexuloon, we aim to ensure your satisfaction and trust in every interaction. If, for any reason, you are not completely satisfied with your purchase, we offer a simple and hassle-free refund process.

Refund Eligibility

Refunds are eligible under the following conditions:

Damaged, defective, or incorrect products received.
Product not delivered within the committed timeline.
Product not as described or does not match the specifications.

Requests must be made within 48 hours of receiving the product.

Refund Process

You can raise a refund request by contacting our support via email or live chat. Once the issue is verified and approved:

The refund will be processed within 3–4 business days.
You will be notified via email regarding the refund status.

Refund Credit Duration

The refunded amount will be credited to your original payment method or source within 5–7 business days after processing.

Non-Refundable Items

To maintain hygiene and safety, the following items are not eligible for return or refund:

Used personal wellness or intimate hygiene products.
Opened or tampered packaging.
Items marked as “Final Sale.”

Order Cancellations

Orders can be cancelled within 1 hour of placement or before the order is shipped, whichever is earlier. Once dispatched, cancellations are not possible.

Contact Support

For refund-related queries, email us at:
📩 support@sexuloon.com

Thank you for choosing Sexuloon – Empowering Men’s Wellness with Confidentiality & Care.